Privacy Policy

Effective date: 12/12/2025

This Privacy Policy explains how Locks & Glass Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website, contact us, or request a quote or call back.

Who we are

Data Controller: Locks & Glass Ltd
Address: 129 Kirby Rd, Dartford, DA2 6HD
Phone: +44 7792 810 557
Email: service@locksandglass.co.uk

What personal data we collect

When you use our contact or Free Fast Quote form, we may collect:

  • Name
  • Email address
  • Contact number
  • Postcode
  • Message content you provide
  • Call back request (if selected)

We may also automatically collect limited technical data, including:

  • IP address
  • Browser and device information
  • Pages visited and basic usage data

How we use your data

  • To respond to enquiries and provide quotes
  • To arrange call backs and appointments
  • To provide locksmith and security services
  • To keep service and communication records
  • To protect against misuse or fraudulent activity
  • To improve our website and services

Lawful basis for processing (UK GDPR)

  • Contract / pre-contract steps: when you request a quote or service
  • Legitimate interests: customer service, record keeping, and service improvement
  • Legal obligation: accounting, tax, or regulatory requirements
  • Consent: where required for cookies and analytics

Analytics and tracking

We use Google Analytics and Yandex.Metrika to understand how visitors use our website and to improve performance and user experience.

These tools may collect anonymised information such as pages visited, time spent on the site, device type, and general location. Data is processed in accordance with the providers’ privacy policies.

Marketing

We do not send marketing communications unless you have explicitly opted in.
You can withdraw consent at any time by contacting us.

Who we share your data with

We do not sell your personal data.

Your data may be shared only when necessary with:

  • Website hosting, email, and form processing providers
  • Analytics providers (Google Analytics and Yandex.Metrika)
  • Professional advisers or authorities where legally required

How long we keep your data

  • Enquiries and quotes: up to 12 months
  • Customer records and invoices: up to 6 years where required by UK law

How we protect your data

We use reasonable technical and organisational measures to protect your personal data. While no system is completely secure, we take appropriate steps to safeguard your information.

Your rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data where applicable
  • Restrict or object to processing
  • Withdraw consent at any time

Cookies

Our website uses cookies to ensure proper functionality and to analyse traffic.
You can control cookies through your browser settings or any cookie consent tool on our website.

Links to other websites

Our website may contain links to third-party websites. We are not responsible for their content
or privacy practices. Please review their privacy policies separately.

Complaints

If you believe your data has been handled incorrectly, you have the right to complain to the
Information Commissioner’s Office (ICO) via ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.